FIVAmed Privacy Policy

(Effective January 1, 2023)

This Privacy Policy (“Privacy Policy”) sets out how FIVAmed Inc. (“FIVAmed,” “we,” “our,” or “us”) use, share, and protect any information that you give us when you use our website, www.fivamed.com, or purchase our products. By using the website or purchasing products (collectively, the “Services”) and submitting information you agree that we may use and disclose your information according to the terms of this Privacy Policy.

1. Changes to the Privacy Policy

FIVAmed may change this Policy from time to time by updating this page. The Privacy Policy in effect at the time you use the Services governs how we may use your information. If we make material changes, we will post the revised Privacy Policy and the revised effective date on this Service. Please check back here periodically to review any changes.

2. Contact Us

For the purposes of The Personal Information Protection and Electronic Documents Act (PIPEDA), and other laws globally, FIVAmed Inc., with its registered office at 264 Herring Cove Road, Suite 100, Halifax, NS B3P 1M1, Canada, is responsible for your personal information. You may contact us in writing at our registered office, by using the contact page, or by emailing us at info@fivamed.com.

FIVAmed's designated privacy official is the CEO of the company.

3. Information we Collect

When you use or access our Services or otherwise interact with us, we may collect a variety of information about you and others, as described below. Such information includes, but is not limited to, information about you which is in a form that permits us to identify you (your “personal information”).

Information you provide to us. We collect information that you provide to us, or that someone on your behalf (such as your employer or account administrator) provides to us. For example, when you contact us about our Services, complete our “Request a Quote” (or similar) online form, or communicate with us by phone, email, via third-party social media sites or otherwise. We may collect the following information:

• Full name;
• Company contact information including company name, email address, and telephone number
• Demographic (company) information such as company address and business postcode
• Billing, payment, and shipping information;
• Data we are required to keep by law if you become a customer.

4. How We Use the Information We Gather

We process your personal information for the purposes set out in this Privacy Policy only where we have a valid legal ground for doing so under applicable data protection law. The legal ground will depend on the purpose for which we process your personal information.

We will use your personal information for the following purposes as is necessary for the performance of our obligations under our customer terms, or to answer questions or take steps at your request prior to entering those terms:

• for internal record keeping;
• to aggregate data filled on our website and connect that data to our CRM;
• to improve our products and services;
• to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
• to contact you for market research purposes or surveys;
• to customize the website according to your interests;
• to supply you with products or services purchased or licensed;
• to send technical alerts, updates, security notifications, and administrative communications;
• to send statements and invoices to you, and to process payments;
• to assist with the resolution of technical support issues or other issues relating to our products or services;
• to verify your identity, investigate and prevent fraudulent activities, unauthorized access to our Services, and other illegal activities;
• to supply you with Services purchased or licensed;
• to carry out training relating to our products or services;
• to manage registration, payments and your attendance to our events to continually improve our products and services, including adding new features or capabilities, and to develop new products and services;
• to (i) comply with legal obligations, (ii) respond to requests from competent authorities; (iii) protect our interests; (iv) protect our rights, safety or property, and/or that of our partners, you or others; and (v) enforce or defend our legal rights; and to forward your information to our selected distributors/resellers/partners or third parties as set out in this Privacy Policy.

5. Accessing your Information and your Choices

You can update, amend or delete your information at any time by contacting us using the information above.

You can choose not to receive emails from us by replying to an email asking to “unsubscribe”. This will not stop us from sending emails about your account or your transactions with us.

6. Sharing your Information

There are circumstances where we wish to disclose or are compelled to disclose your personal information to third parties. This will only take place in accordance with the applicable law and for the purposes listed in this Privacy Policy.

We may reveal information about you (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, financing, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, professional advisors, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); (6) with our affiliated companies; or (7) as otherwise described in this Privacy Policy.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions and confidentiality obligations pursuant to a written agreement.

We do not sell your information to a third party. We do not share your information with others for their marketing use.

7. Security

In order to prevent unauthorized access or disclosure, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online. While we cannot ensure or guarantee that loss, misuse or alteration of information will not occur, we use all reasonable efforts to prevent this.

8. How Long we Keep your Data

We do not save and keep your data longer than we need it in order to provide the Services to you. If you purchase our products we will keep your data in our database for 3 years or as long as required by law. We may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will delete your personal information upon request.

9. Links to Other Sites

We may permit others to link to our Service or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.